Free4uk.co.uk

The Usual Way

The One1One Way

It’s OK to use a call centre outside the UK with menu options and a queue only for their call to then be answered by untrained staff

We give the motorist a 24/7/365 helpline number that puts them straight through to a UK operator where the call is answered directly rings by trained personnel able to provide immediate assistance.

It’s OK to let the motorist sort themselves out following an accident that has left their vehicle unuseable.

We respond quickly to the motorist and recover their vehicle no matter what it is and regardless of whose fault the accident is.

It’s OK to provide the motorist with a tired old courtesy car that bears no relation to the motorist’s own vehicle, such as a small 3-door hatchback to a motorist whose own vehicle is a large MPV

We give our customers a gleaming, as-new, like-for-like replacement vehicles. We replace a 4×4 with another 4×4 and any other type of vehicle – MPV, family hatchback, sports car and so on.

It’s OK to get some free advertising by having the words "courtesy car" and the garage plastered all over it.

We give the motorist an as-new like-for-like replacement car without any words or markings.

It doesn’t matter if the garage who are repairing the motorist’s vehicle are many miles away from where the motorist lives.

We have a nationwide operation that ensures that the repairing garage is LOCAL to the motorist no matter where they live.

It doesn’t matter if the repairs aren’t managed well or completed quickly.

We know the motorist wants their own vehicle quickly, so we manage the repairs professionally to ensure they are completed to the highest standards and on time.

It’s OK to leave it to the motorist to do all the chasing up and phoning around.

We think being in an accident is stressful enough, so we do all of this for the motorist and keep them informed.

A personal injury case - the lawyer’s job - is all about getting the motorist some compensation for their injuries and that’s it, right?

We know personal injury case is about a great deal; it also includes private medical treatment, physiotherapy, rehabilitation, recouping all lost earnings and much more. Compensation is just one part of the whole process when it’s done right.

It doesn’t matter if the lawyer running their case happens to be hundreds of miles away from the motorist.

We give the motorist a lawyer who is LOCAL, meaning they meet their lawyer if they wish to and/or if they need to.

It’s OK to charge the motorist who has multiple vehicles a premium on a per vehicle basis.

We make it a central principle that membership of the scheme covers ALL the vehicles they own no matter what these are.